DeepSeek AI for Excel App

 

Frequently Asked Questions

 

 

  1. Why do I see a white screen after closing and reopening the chatbot window?
    A: In some cases, after using XAI Mate Pro for a while, closing the chatbot window (or Excel itself) and reopening it may display a white screen after the initial welcome screen. To fix this, click the grey "i" icon in the upper-right corner of the add-in window to open the menu, then select Clear Web and Reboot to Log in again. This will restore normal operation.  

  2. Error selecting Excel range.  No data found in the selected range. Please select cells that contain data.
    A: The tool ignores empty cells to prevent incorrect analysis. Simply reselect your data range and try again.

  3. Functions are stuck on "Loading."
    A: This may happen due to slow internet, large data ranges, or high server load. Check your connection, reduce the selected range, and try again. If the issue persists, restart Excel or reinstall the add-in.

  4. Why do the numbers I see in Excel sometimes not match calculations like sums or averages?
    A: Excel stores numbers with 15-digit precision but displays rounded values. DeepSeek uses the full underlying data, which may differ from formatted cells. Use Excel’s =SUM() or =AVERAGE() for precise results.

  1. You've reached your token limit. Please try again later.
    A: DeepSeek has usage limits per session. Wait a few minutes or split large requests into smaller chunks.

  2. Request timed out / Load Failed.
    A: This usually indicates a slow connection or server delay. Refresh the add-in, check your internet, and retry.

  1. How do I install the DeepSeek for Excel add-in?
    A: You can install it in two ways:

    • Directly from Excel:

      • Windows: Go to Insert > Get Add-ins (or Add-ins > Store in some versions), search for DeepSeek for Excel, and install.

      • Mac: Click Add-ins in the top menu, select Get Add-ins, then find and install DeepSeek for Excel.
        Restart Excel if prompted after installation.

  2. What permissions are required?
    A: The add-in needs access to your Excel data for processing. No external permissions are required beyond standard Excel functions.

  3. Do I need my own API key?
    A: No! The app works without an API key. It uses DeepSeek’s integrated service for seamless access.

  4. Is DeepSeek-V3 supported?
    A: Yes, the app supports the latest DeepSeek-V3 0324 model for advanced AI analysis.

 

  1. What kind of questions can I ask in the dialog box?
    A: You can ask the same types of questions you would normally on AI platforms like DeepSeek or ChatGPT - for example, to analyze data, generate formulas, explain results, or assist with text or logic inside Excel.

  2. Where can I find the list of available DeepSeek functions?
    A: Full documentation, including functions and video tutorials, is available on our web-site.

  3. Can I use DeepSeek Assistants or custom models?
    A: Currently, only the default DeepSeek model is supported. Custom models/assistants may be added in future updates.

  4. Which models can I use?
    A: The app uses DeepSeek-V3 0324 for all tasks, optimized for Excel data processing.

  5. How do I get support?
    A: Visit our Support Page or email xaimate@actiteq.com Include screenshots for faster resolution.

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